Ryanair to abolish check-in at airportsNo-frills airline moves to 100% online check in

11 March 2009

Ryanair- people getting on airline

Ryanair failed to get top marks for value for money

Passengers flying with Ryanair will no longer be able to check in at the airport.

From October 1, 2009 all passengers flying with the no-frills airline will have to check-in online. But passengers who do not have access to the internet or those who are not confident checking in online will be left at a disadvantage.

Ryanair insists its 100% web check-in service is designed to cut queues at airport check-in desks and will save customers valuable time. But critics of the no-frills carrier will accuse the airline of stripping back service to customers even further.  

Three phases to web check-in

There are to be three phases to the introduction of full online check-in with the first phase beginning on March 19. Phase one will see Ryanair’s online check-in service extended to non EU/ EEA citizens and to passengers with reduced mobility. 

Passengers travelling with checked luggage will also be allowed to check in online but will be charged a web check-in fee of £5 per person per flight in addition to the £9.50 it costs to check a bag into the hold. Passengers wishing to use airport check-in from March 19 will be charged a check-in fee of £10.

Web check-in fee

Phase two will require all new bookings to use web check-in from May 1 as the airline will begin phasing out the use of airport check-in desks. The web check-in fee of £5 will still apply to those wishing to check luggage into the hold (on top of the checked luggage fee). But any passenger wishing to check in at the airport will be charged a fee of £20 per person per flight.

The final phase will begin on October 1 where airport check-in will no longer be available. Anyone with checked luggage will have to use designated bag drops and will have to pay the web check-in fee of £5.

Ban on unaccompanied children 

From October 1, children under the age of 16 will no longer be able to travel unaccompanied and passports and national ID cards will be the only accepted forms of photo ID on Ryanair flights.

The web check-in service will be open 15 days prior to departure and up to four hours before travel.

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