Jacko fans could lose out, says Which?Concert-goers may not get ticket refunds

26 June 2009

Michael Jackson

Michael Jackson fans may not get their money back for tickets bought through a third party.

Following the death of the King of Pop, Which? Legal Service provides the following advice to people requiring refunds for tickets to his ‘This Is It’ concerts at London's O2 arena.

Who's entitled?

Senior lawyer Peter McCarthy told us: 'Fans who bought tickets directly from the O2, or from agencies connected to the tour will be entitled to a full refund. You may be offered an exchange for another event, but are not obliged to accept this.

'If you spent over £100 on each ticket, you will be able to make a refund claim to your credit card provider under Section 75 of the Consumer Credit Act. If you paid less than this, you’ll only be able to make a claim if you have a Visa or MasterCard credit card or Visa debit card under the chargeback scheme.' 

Chargeback allows consumers to reverse a transaction if they are unhappy with the item received or if their Visa debit or credit card has been used fraudulently. It applies to all Visa debit cards, and can also be used for Visa credit card purchases where Section 75 is not applicable – for goods costing less than £100 for instance.

Third parties

Peter continued: 'Unfortunately, it’s a gloomier picture if you bought from a third party. If you bought tickets from an individual through eBay for example, you may have more difficulty getting your money back, as these are private sales.

'People who bought tickets from a ticket resale agent will need to check the terms and conditions. If you bought tickets through PayPal you should be covered by their buyer protection scheme'.