Panasonic issues microwave safety warningAuto cooking program may undercook chicken

25 June 2009

Chicken cooked using the whole chicken auto setting on three Panasonic combination ovens may not be safe to eat, according to the manufacturer.

Panasonic has identified a 'performance issue' with the whole chicken setting on the Panasonic NN-CT878SBPQ, NN-CT867MBPQ and NN-CT857WBPQ combination grill, microwave and convection ovens. It means chicken may not cook fully when the automatic setting is used.

The warning is not a product recall and Panasonic says there are no issues with any other auto sensor programs on these ovens.

Which? has reviewed more than 90 microwaves - check out Which? Best Buy and Don't Buy microwaves in our microwave review. You can also view our video guide to cooking a roast chicken meal using a combination oven.

Panasonic food safety advice

Panasonic says customers experiencing inconsistent results using the whole chicken program should follow the following steps if they think the chicken needs extra cooking time:

  • Set to combination mode
  • Set convection to 190ºC
  • Set microwave to simmer
  • Set time to 10 minutes

Alternatively, customers should refer to the cooking charts on page 62 of the combination ovens' manual, which can be downloaded from Panasonic's website here. There's also a freephone helpline for customers with concerns about safety: 0800 915 9892.

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