'Millions' of drivers ripped off by dodgy garagesNew survey shows overcharging is still a problem
14 July 2009
Millions of motorists reckon they have been ripped off at garages, according to a new survey.
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More than a third of drivers have been dissatisfied with their garage experience when taking a car in for an MOT or a service over the last five years, the poll by the automobile industry's self-regulatory body Motor Codes found.
Also, 20% of the 1,425 car owners surveyed said they had been charged more than the garage originally quoted, and 70% did not know who to speak to if an issue arose.
Advice for motorists
Motor Codes director Chris Mason said: ‘Although the survey findings are surprising, they do show that motorists are still unsure of where to go to for advice.
‘Motor Codes aims to fix this and with a single website and freephone number now available, motorists can be confident that they're getting the right advice from industry experts.’
He went on: ‘We are working to build and maintain standards in the motor industry so motorists should look for the logo when booking their car in and ask if the garage subscribes to the right code. It's the safest way to guarantee good work at an honest price.’
Finding a good garage
Which? has put together an expert guide to finding a good garage. You can also find independent advice on cutting your MOT bill, finding cheap fuel and buying a used car warranty on the Which? Car website.
The freephone number for Motor Codes is 0800 692 0825.
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