'Millions' of drivers ripped off by dodgy garagesNew survey shows overcharging is still a problem

14 July 2009

Motorists are still unhappy with garages, a new survey shows

Motorists are still unhappy with garages, a new survey shows

Millions of motorists reckon they have been ripped off at garages, according to a new survey.

For the latest news and deals, sign up to the Which? Car email

More than a third of drivers have been dissatisfied with their garage experience when taking a car in for an MOT or a service over the last five years, the poll by the automobile industry's self-regulatory body Motor Codes found.

Also, 20% of the 1,425 car owners surveyed said they had been charged more than the garage originally quoted, and 70% did not know who to speak to if an issue arose.

Advice for motorists

Motor Codes director Chris Mason said: ‘Although the survey findings are surprising, they do show that motorists are still unsure of where to go to for advice.

‘Motor Codes aims to fix this and with a single website and freephone number now available, motorists can be confident that they're getting the right advice from industry experts.’

He went on: ‘We are working to build and maintain standards in the motor industry so motorists should look for the logo when booking their car in and ask if the garage subscribes to the right code. It's the safest way to guarantee good work at an honest price.’

Finding a good garage

Which? has put together an expert guide to finding a good garage. You can also find independent advice on cutting your MOT bill, finding cheap fuel and buying a used car warranty on the Which? Car website.

The freephone number for Motor Codes is 0800 692 0825.


Which? Car on Twitter

Follow Which? Car on Twitter

The Which? Car team is on Twitter, to offer you help and advice as and when you need it.

We're monitoring our Twitter account every day, so if you have an account, please send us you thoughts and questions to @whichcar.

Don't worry if you haven't got a Twitter account - you can still stay in the loop by regularly checking www.twitter.com/whichcar.