‘Last chance’ for garages to clean up their actWhich? hopes industry scheme will raise standards

04 August 2009

Motorists are still unhappy with garages, a new survey shows

Motorists are still unhappy with garages, a new survey shows

Which? has warned that the Motor Industry Code of Practice for Service and Repair is the last opportunity for the sector to get its house in order – or else face legislation.

Supporting Motor Codes’ aim of improving levels of customer service, Which? pointed out that although it was still less than a year old, the Code has made good progress. However, unless more garages embrace it, the government will take action to regulate the market.

Commenting on the recent launch of the website www.motorindustrycodes.co.uk, Which? motoring editor Richard Headland said: ‘We are pleased with the positive steps taken by Motor Codes to address customers’ concerns but the key challenge now is to boost the number of independent garages willing to show they are good, honest businesses.’

Currently the scheme is dominated by franchised dealers, with only around 500 independent garages – out of tens of thousands across the UK – having committed to the scheme.

Motor Codes hallmark

Motor Codes Service and Repair

‘This is the last chance for the motor industry to use self-regulation and avoid government intervention, so the stakes are high. We hope to see the Motor Codes logo become a hallmark of quality for consumers to recognise and trust - which means perfectly good garages who don't sign up could risk losing business to those that have joined the scheme.’

Introduced to consumers in August 2008, the Code of Practice for Service and Repair now has more than 5,500 subscribing garages and is described by Which? as the firmest commitment to good practice seen so far from the motor industry.

‘Franchised and independent garages who subscribe to the Code surely have the edge over those that don’t - or won’t,’ said Motor Codes director, Chris Mason. ‘The fact that all of the subscribing garages take the initiative and actively seek feedback through the online consumer surveys is clear demonstration of the commitment to their customers.’

Read more about Which? investigations into garage servicing standards, and how to prepare your car for an MoT. You can also find reviews of more than 1,400 local garages recommended by Which? readers on local.which.co.uk

For more information on Motor Codes Ltd or the Motor Industry Code of Practice for Service and Repair, visit www.motorindustrycodes.co.uk.


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