One in 12 conned by fake concert ticket websitesGovernment campaign to stop online ticket rip offs

10 September 2009

Kylie Minogue

Kylie Minogue's comeback concert sold out in six minutes leaving fans frustrated

One in twelve ticket buyers have been caught out by scam websites selling non-existent concert tickets, according to new research.

The Office of Fair Trading (OFT) online survey of 3,000 UK consumers comes as it launches its 'Just Tick It' campaign warning consumers about scam ticket websites.

The campaign is supported by a host of musical and sporting celebrities, including Kate Nash and England rugby captain Steve Borthwick.

New research shows scale of problem

One in five people knows someone who has bought tickets to a music, sport or theatre event from a scam ticket website with each victim losing an average of £80 each, the OFT research shows.

People are often tricked into using a scam website by the legitimate and professional appearance of the site. Others were conned because they were so desperate to get hold of tickets for an event or were taken in by the excitement of finding tickets they wanted online.

Men are twice as likely to be tricked by such scams as women. And when it comes to reporting the scam, one in five admitted they didn't report it.

Celebrities endorse 'Just Tick It' campaign

Music and sporting stars are supporting the OFT campaign as they are tired of seeing their fans ripped off. Platinum selling recording artist Kate Nash said: 'I think it's disgusting, scamming people who want to go to gigs and have a good time. They just get ripped off and disappointed, turning something positive into something negative. People should check that the website selling the tickets is legitimate before they buy their tickets.'

If you're concerned, make sure that your ticket seller is official with our guide. 

Avoid bargain concert ticket scams

The OFT is giving this advice to make sure you are buying the real deal:
1. How has the website got the tickets to sell? Check with the venue to find out when tickets are being released for sale and when the tickets will be sent out.
2. Who is the website registered to? And how long has it been registered?
3. What are others saying about the website? Search the internet to find out what other people's experiences have been.
4. How can you contact the company? Check that you know their full geographic address and check they have a working landline phone number.
5. Can they provide ticket details? Ensure that the face value of the tickets and the seat location are clearly listed.
6. Do they provide refunds? Make sure there is a refund policy in case something goes wrong.

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