Fixed price repairs for Mercedes customersBut will this mean more value for money?

02 October 2009

E-Class is covered by the new fixed prices

E-Class is covered by the new fixed prices

Mercedes-Benz has issued a fixed price list for a number of repairs to some of its most popular models. So now you’ll know exactly what you should expect to pay before the service department hands you the bill...

Mercedes already offers some fixed price servicing. This new fixed price repairs scheme covers a small number of essential maintenance items, such as windscreen wiper replacement and the cost of a new set of brake pads. The prices include fitting, the use of genuine Mercedes-Benz parts, and VAT.

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Most popular models included

Applicable models include the latest A-Class, B-Class, C-class, CLC coupé and E-class, plus the entire Smart range, new and old.

Cheapest items are rear wiper blades at £14 right across all the Mercedes range; a front set is £29 across the board. More variable is the cost of a new set of front brakes, ranging from £190 all-in for discs and pads on a Smart to £320 for the same on an E-class.

Other fixed price items are front brake pads, rear brake pads, and batteries. Mercedes plans to add more as time goes on, presumably depending on the success of the scheme.

Is it good value?

Mercedes-Benz UK’s customer service director, Angela Shepherd, said: 'We want to demonstrate to our customers from the outset of their enquiry just how competitively priced our standard repairs are and to dispel any misconception that these core items might cost more than they think.'

While £29 to fit a set of wiper blades doesn’t sound like that great a deal to us, the reassurance of having Mercedes-trained technicians doing brake work may be worth the outlay.

Other notable Mercedes servicing innovations include loyalty schemes for owners of older cars, and ‘Mercedes-Benz to you’, which is a free health check service at home or work.


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