Gaggia coffee machines - good news for ownersGlitch over Gaggia repairs to be resolved

08 October 2009

Espresso latte coffee maker

Espressos form the base for milky coffee drinks like cappuccino

The new owner of Gaggia says the delay in getting repairs or parts such as filters should be resolved soon.

The bankruptcy of Gaggia UK - Gaggia's sole UK distributor but not part of Gaggia - has caused a backlog of both repairs and parts supply.

Repairs to Gaggia machines

But Gaggia's new owner, Philips, says customers needing to get their machine repaired can now contact Philips’ customer care centre  on 0800 331 6015. Philips has said customers should expect a near-normal service, but the centre is still working through a backlog of cases.

Accessories for Gaggia machines

For accessories and filters, Philips recommends contacting its three distributors: SGS (0845 862 1856), Dutchwest (01434 323232) and Olympic Shavers (0115 965 7440). 

Which? contacted these distributors, but only SGS had a supply line set up. It said that although it is working through a backlog there should be no more than a week’s wait. Dutchwest and Olympic Shavers had yet to set up supply lines, although both hoped to do so soon.

Which? coffee machine reviews and advice

Which? has brought its impartial advice to bear on the coffee machine market. We've got test results for 46 machines in our coffee machine review. Of these, 16 are Best Buys, but one is a Don’t Buy. 

Find out how Gaggia coffee machines fared in our  coffee machine review. 

Our coffee machine advice guide tells you what you need to know about the different machine types and even what other factors to look out for when buying a machine. 

Or why not have a look at our video guide to making espressos and cappuccinos? Which? also has a wide range of reviews and advice on kitchen appliances, such as our review of food processors and video on choosing a food processor.

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