New phone number for easier road tax renewalsRenew your tax without queueing at the Post Office

30 October 2009

The DVLA has a new, easy-to-remember number for its 24-hour road tax telephone hotline. The Vehicle Tax Line can now be reached on: 0300 1234 321.

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How it works

DVLA new road tax hotline number

The DVLA is trying to make it easier for motorists to renew their car tax

The service enables you to renew your road tax without taking a trip to the Post Office.

It works by checking your vehicle details against insurance and MOT databases; assuming these are both up to date your tax disc will be sent out to you without the need for you to physically show your proof of insurance and MOT to anyone.

The Post Office service does, of course, continue if you’d rather queue. Alternatively, you can go online to renew your road tax online at: http://direct.gov.uk/taxdisc.

According to the DVLA, more than half of September 2009's vehicle tax renewals were carried out either by phone or online, so it’s already proving a popular alternative.

Improving its service

Andrew Rhodes, DVLA’s Director of Products and Services, said: ‘We listened when our customers told us they wanted to have the option to interact digitally with DVLA, and we are constantly aiming to improve our services. By providing a new memorable renewal number we hope to make it even easier for motorists to tax their vehicle.’

The old 0870 number for the Vehicle Tax Line carries on in parallel with the new 0300 number for the time being, so that anyone referring to older leaflets or other literature will still be able to get through.

Calls to the new number are charged at geographical rates, the same as any other 01 or 02 number (mobile phone costs may vary; check with your service provider), and each call should take about four minutes.

Environmentally friendly

Renewing your tax disc online or by phone is not only faster and more efficient, it is also more environmentally friendly. Together with other electronic DVLA services available at http://direct.gov.uk they reduce paper use by up to a third, so they're greener as well as lowering costs.

Furthermore, the DVLA continues to run a prize draw for all customers renewing by phone or online, with three Seat Ibiza Ecomotive cars given away every month. Seat provides the cars at no cost to the taxpayer.

The new Vehicle Tax Line number is: 0300 1234 321. 

 

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