Patients can rate GPs onlineNew NHS website allows patients to have their say

14 October 2009

NHS Choice's website

First it was TVs and toasters - and now consumers can rate their GPs on a new comparison website launched today by the Department of Health.

People can post remarks about England's 8,269 GP practices to be read online by visitors to the site.

The chance for patients to have their say about health services has been welcomed by Which?.

Health campaigner Claire Lilley said: 'There is hardly any information out there for people looking for a good quality GP surgery, so it's great to see a site that enables people to compare GP services.

However, the key to success really lies in the number of reviews left on the site so we'd encourage as many people as possible to visit NHS Choices and leave their feedback.

NHS criticism

Alongside information on opening times and facilities, patients can read views on how easy it is to get an appointment, how staff treat patients and whether patients felt they were involved in decision-making about their care.

People can recommend their local medical centre or criticise it - but abusive comments or mentioning staff by name is not allowed.

The comparison website does not replace the formal NHS complaints system

The hospital comparison service was launched in the summer and follows the recent government announcement that patients will soon be able to register with any GP practice of their choice not just one in their catchment area.

More choice for patients

Health Minister Mike O'Brien said: 'As we open up real choice in primary care, it is vital we equip patients with enough information to make the right choice for them.

'We recently announced that we intend to abolish GP practice boundaries, building on success in extending GP opening hours and establishing almost 100 new GP health centres open 12 hours a day, seven days a week across the country.

'This new tool allows every single GP practice in the country to see the patient's view on what they are doing well and what needs to be improved.

'It will help drive up quality across the board, and is another step in ensuring we have a modern NHS which reflects the needs of the patient.'

If you have a problem with your GP or GP surgery, take a look at our guide to making a complaint. 

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