Which? online shops survey results revealedJohn Lewis is one of the top online shops
22 October 2009
Which? members gave three online heroes a Which? customer score of 90% or higher in our latest survey of online shops published today.
Johnlewis.com, Lizearle.com and Play.com were the three top scoring online shops in the new Which? survey.
Johnlewis.com and Lizearle.com achieved Which? customer scores of 91% to come top in their categories - home and garden and cosmetics and toiletries respectively. Play.com topped the entertainment category with a Which? customer score of 90%.
Check out how online retailers rate against their high street counterparts in our .
John Lewis tops four categories
Johnlewis.com also came top in the electricals (Which? customer score - 87%), toys and games (88%) and baby and toddler (87%) categories.
Johnlewis.com's top scores set it in good stead as an online destination for Christmas kitchen purchases like coffee machines or baby essentials like pushchairs.
PC World gets lowest score
Other online shops were not so highly rated by Which? members in our survey. PCWorld.com got the survey's lowest Which? customer score of 51% (electricals).
Which? has expert advice to help you shop online - including how to have a safe online shopping experience.
Best value online shops
Seven shops in the Which? online shopping survey were given five stars out of five for value.
For more on how to get great deals online and on the high street take a look at our advice on how to get discounts on products.
We've also rated online supermarket customer satisfaction - find out which supermarkets came out on top for their online shopping service.
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