Bonus for thousands of prepay customersEnergy company offers help over winter months
04 November 2009
Energy giant Scottish & Southern Energy (SSE) has delivered an early Christmas present to almost 300,000 customers using prepayment meters.
The company, which supplies households through the brands Southern Electric, Swalec, Scottish Hydro Electric and Atlantic Electric & Gas, will issue a credit of £12 to each household with a prepayment gas meter to help keep costs down during the months when they use most gas.
Prepay pay more
Prepayment gas customers pay £18 a year more than a customer using the same amount of gas on SSE’s standard credit tariff. These extra charges are due to the additional costs associated with providing, maintaining and servicing prepayment meters.
Because households use around two thirds of their annual gas consumption between November and April, SSE says that the £12 credit is equivalent to suspending the extra charges for the months when households use the most gas.
The company will write to customers before Christmas to explain how the credit will be applied.
Help for customers
Alistair Phillips-Davies, SSE’s energy supply director, said: ‘This credit is designed to help all our gas prepayment tariff customers during the months in which they use most gas and goes alongside the wide range of services and help we offer to all of our energy customers.’
In 2006 SSE removed the extra charges levied on electricity prepayment customers when it equalised its prepayment tariff with its standard credit tariff for electricity.
SSE was the highest rated of the big six energy suppliers in the latest Which? Switch energy satisfaction survey. However its performance still fell short of some smaller energy companies.
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