Carphone Warehouse and Phones4U remove Satio Mobile phone sellers remove Sony Ericsson Satio

26 November 2009

Sony Ericsson Satio mobile phone black

Mobile phone sellers Carphone Warehouse and Phones 4U have temporarily removed the Sony Ericsson Satio smartphone from their shelves following customer complaints concerning the phone's software.

Writing on a smartphone review website one customer said: 'After two replacements my Satios all revealed the same faults. [The] ringer and input sound randomly turning off (regularly), low level recorded sound on videos, and Wi-Fi lockups and cutoffs.'

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Other users reported problems when taking photographs on the Satio smartphone from Sony Ericsson: 'On some of the pics there were circles on the pic like someone has just blown bubbles in front of the lens,' wrote one user.

Carphone Warehouse confirms temporary Satio phone recall

In a statement, Carphone Warehouse confirmed it had removed the smartphone from sale. 'We want customers to have complete confidence and satisfaction in the handsets they buy from us, which is why we have temporarily withdrawn the Sony Ericsson Satio from sale.'

The mobile phone seller said that customers experiencing faults would get a replacement as soon as stocks became available: 'We are working closely with Sony Ericsson to restock the Satio phone as soon as possible and will offer any customer who returns a faulty Satio an exchange of phone,' said the Carphone Warehouse statement.

Your rights on returning faulty goods explained by Which? Legal service 

If you’ve bought a faulty Sony Ericsson Satio smartphone your right to return it will vary depending on whether you purchased the phone as a separate item on pay as you go, as a separate item to be used with a contract, or were provided the phone as part of a service contract.

Your rights pay-as-you-go

According to lawyers in Which? Legal service your claim will be against either the manufacturer (under any warranty issued) or against the retailer under the Sale of Goods Act.

The Act says that goods have to be of satisfactory quality and fit for their purpose. If they are not you can: reject the phone if you have only had it a few (3-4) weeks and the fault has occurred; if you have lost the right to reject, within the first 6 months you have the right to request for it to be repaired, replaced or to be returned and get a partial refund.

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After 6 months the burden of proof falls on the consumer.

Your rights if you bought a smartphone with a contract

If you purchased the phone to use in conjunction with a contract - the same rights apply. You may also be able also claim any line rental paid whilst the phone is being repaired.

Your rights if you bought a smartphone from a service provider

If the phone was provided as part of a package by a service provider, the law becomes more complex. 

In this case the claim is against the service provider for providing a phone that is not of satisfactory quality. 

Although the legislation differs, being the Supply of Goods and Services Act 1982 (or the common law in Scotland), the remedy is the same and again, no line rental should be due whilst the phone is being repaired.

Have you experienced problems with your Satio mobile phone? Contact us at

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