Advice for passengers grounded by airline collapseAdvice for people caught in FlyGlobespan collapse

17 December 2009

Holidaymakers are left suffering again as Scotland's biggest airline, Flyglobespan announced its collapse.

More than 4000 passengers are stranded abroad – mainly in Spain, Portugal and Egypt, but only around 1,000 of them are on a package holiday with an ATOL bond.  

The vast majority of passengers will have arranged their holidays themselves and may be left without a flight home and out of pocket. Up to 100,000 had travel plans booked with the company for flights and holidays over the coming months.  

Advice for travellers already overseas

If your holiday was a package and ATOL protected

You will be contacted by the Civil Aviation Authority (CAA) and will be able to continue with your holiday as normal. The CAA will arrange your flights home as near to the original scheduled time as they can.

If you had booked just a flight with Flyglobespan

Check your insurance to see whether scheduled airline failure insurance (SAFI) was included in it, and whether Flyglobespan was one of the airlines that was included in the policy at the time of taking it out. The insurance company may help you to arrange a flight back to the UK.  

If you just booked a flight and don't have insurance that covers SAFI

Contact one of the airlines that operates flights back to the UK from your destination. If you identify yourself as a Flyglobespan customer, you should qualify for a reduced rate repatriation fee.

If you are in the UK and yet to travel:

If your holiday was a package

The ATOL scheme will give you your money back for the holiday you had booked if you decide not to travel. Your tour operator will do their best to make alternative arrangements for you.  

If you had SAFI

Check with your insurance provider whether Flyglobespan was covered at the time of taking out the policy as you may be able to get the money back for your holiday.  

If you paid on your credit card or Visa debit card 

And the amount you paid was at least £100, you should be able to claim the money back from your credit card provider.  

The Travel Trust Association-affiliated travel agencies also offer protection for flight only sales. If you booked your flight in one of their 400 shops around the UK, you would be able to claim your money back from the agency.

Which? says

Rochelle Turner, Head of Research at Which? Holiday says 'This has been a disastrous week for anyone planning to fly this Christmas. With yet another airline collapsing leaving thousands of Brits stranded either overseas or with future flights that they cannot take, it’s really important that people take steps to ensure they are protected should a similar incident occur in the future.

'If you pay for your flight with a credit card, Visa debit card or book it as part of a package holiday then you shouldn’t have any problems getting your money back. The same applies for people who book through an ATOL bonded travel agent or operator. You may even be covered by your travel insurance as some policies cover scheduled flights.

'Sadly, if these don’t apply to you there’s little hope of you seeing your money again so bear this in mind when you book your next flight or renew your travel policy.'