Hoover vacuums are the least reliable, says Which?Miele cleans up but Hoover bites the dust

17 December 2009

Hoover logo

Hoover has come bottom of the Which? kitchen product reliability survey for its upright vacuum cleaners, cylinder vacuum cleaners and tumble dryers, and second from bottom for washing machines and fridge freezers.

The annual survey is based on the views of over 12,000 Which? members and reveals the kitchen appliance brands you can trust and those best avoided.

You can read the product reliability survey results within Which? reviews of built-in ovens, freestanding cookers, freezers, , fridge freezers, vacuum cleaners, , washing machines, in our and sections.

Best kitchen appliance brands

Miele topped the survey, gaining the highest customer score in nearly every category including washing machines, tumble dryers, upright vacuum cleaners, cylinder vacuum cleaners, fridge freezers (with LG) and dishwashers (with Bosch, Neff and Siemens).

Neff is the best brand overall for fridges, while Bosch makes the best freezers. Bosch is also the best brand for built-in ovens (with Neff and Siemens). Beko and Electrolux produce the best freestanding cookers.

Which? editor Martyn Hocking says: 'If you’re going to buy a new kitchen appliance for Christmas or in the January sales, check that the manufacturer has done well in our survey. 

'Buy the right brand and it should see you through the next decade. Buy the wrong one and you could get taken to the cleaners.'

Which? kitchen appliance reliability survey

Which? customer scores are based on customers' overall satisfaction with an appliance and how likely they are to recommend the brand of appliance to a friend.

The title 'best brand overall' is given if a brand is reliable, owners love it and its models do well in Which? tests. The reliability score is based on the number of machines in the survey that have experienced problems and the severity of these faults. 

Within each category, each problem is weighted based on how likely it was to lead to the machine requiring repair, so more serious problems have more impact on the score.

Which? RSS news and Twitter feeds

For daily consumer news, subscribe to the Which? news RSS feed. If you have an older web browser you may need to copy and paste http://www.which.co.uk/feeds/reviews/news.xml into your newsreader. Find out more about RSS in the Which? guide to news feeds.

You can also follow WhichNews on Twitter for all the latest consumer news, or follow WhichTech for technology updates.