Panasonic has pledged to fix its Viera V10 HD TVs after a Which? investigation revealed a number of audio problems. The company has said that Viera V10 owners can contact Panasonic after Which? highlighted problems with sound playback from model.
Initial tests in the Which? Labs found that the 37-inch Panasonic Viera V10 scored woefully for its audio. We contacted Panasonic, who identified a fault and admitted that it was an issue with a ‘small number of V10s’. Panasonic has since offered to repair any faulty sets.
Which? has re-tested a repaired Panasonic V10, and it now scores more favourably. Owners of Viera V10 TVs that shows signs of poor audio quality should contact Panasonic’s customer care centre on 0844 844 3852.
The recent batch of TV results features models from Sharp, Hitachi, Samsung, Toshiba and Sony. All models in the recent batch ranged between 42 and 50 inches in size, with a cost between £550 and £4,000.
Michael Briggs, Which? TV expert, said: ‘In the latest batch of results we had two Which? Best Buys – one costing £4,000 and the other priced around £1,100 and both scoring 66%. The lowest scoring model on test clocked up just 47% yet also costs around the £1,100 mark. This goes to show that a price isn’t always a good indicator of performance, and that you should do your research before making a purchasing decision.’
Plasma and LCD TV reviews
Which? conducts all its TV testing in lab conditions to maintain a consistent comparative standard. The final test score that we award a TV is broken down into the following: Picture Quality 40%, sound quality 20%, Ease of use 20%. Power consumption 10% and Features 10% – however we also introduce limiting factors in some scenarios to prevent, for example, model with terrible picture quality earning a Best Buy due to scoring well in all other aspects.
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