Bank customers willing to vote with their feetBad service would prompt 68% to back elsewhere

26 January 2010

banking crisis

Current account holders are demanding that banks listen to their views or they will move their money elsewhere, Which? has been told.

A survey of 2,145 adults has revealed that 68% of UK consumers are likely to switch bank accounts because of poor service. The survey, which was conducted over the New Year period, reveals the level of discontent consumers feel in the wake of the banking crisis. Northern Irish consumers emerged as being particularly disgruntled with the banking sector, with 85% telling Which? that they would switch their current account because of bad service. 

Which? chief executive Peter Vicary-Smith said: 'Whether they’re annoyed at bad service, poor returns on savings or the huge bonuses bankers continue to lavish on themselves, we believe that all consumers should have their say when deciding the future of banking.'

Big Banking Debate

Which? is offering consumers the opportunity to have their say on the financial sector through its Big Banking Debate. The debate will be held on Thursday 4 February from 5pm to 8pm at the Royal Horticultural Halls, in Victoria, London. 

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