Banks must rebuild trust, say consumers 77% claim it should be their New Year’s resolution

08 January 2010

bank of england

77% of people say rebuilding customer trust should be a New Year’s resolution for banks, according to new research by Which?

Over 2,000 UK consumers between the ages of 16 and 64 were surveyed online. 

85% of those questioned said they think it is very important for banks to listen to their customers, while 83% said it was important for the government to listen to the public, as well as to the banks, when considering reform of the industry.

The Which? Big Banking Debate

The findings come ahead of the Which? Big Banking Debate, to be held in central London on Thursday 4 February. The event will give the public an opportunity to voice their opinions on the future of Britain’s banking system.

Which? chief executive Peter Vicary-Smith says: ‘Ordinary people are still feeling the repercussions of the financial crisis, yet their voice has so far been missing from the debate about how to rebuild our banking system.

‘Everyone uses banking services in some form or another so it’s only right that the public has a say in how banks can better serve society.’

Your New Year’s resolutions

56% of the people Which? surveyed said they have made money-related New Year’s resolutions of their own.

43% said they had made more financial New Year’s resolutions for 2010 than they did for 2009, with 55% of 16-24 olds stating they have made more money resolutions this year.

If you’re looking to focus on your finances in 2010, take a look at the 10 money saving tips recommended by our Which? money experts. They could save you as much as £1,000 this year.

Your chance to be part of The Which? Big Banking Debate

  • You can be part of this exciting event and speak directly to the Future of Banking Commission. To attend the Big Banking Debate, email us and put 'Big Banking Debate' as the subject of your message.
  • If you're unable to attend, you can still have your say. We'd like to hear your views on the financial crisis, what you think should be done now or what should be on the agenda of the Future of Banking Commission. If you have an opinion on the future of banking that you'd like to share, email us with 'Banking Commission' as the subject.
pound coins

Which? Money when you need it

You can follow @WhichMoney on Twitter to keep up-to-date with our Best Rates and Recommended Provider product and service reviews.

Sign up for the latest money news, best rates and recommended providers in your newsletter every Friday.

Or for money-saving tips, and news of how what's going on in the world of finance affects you, join Melanie Dowding and James Daley for the Which? Money weekly money podcast

For daily consumer news, subscribe to the Which? news RSS feed here. And to find out how we work for you on money issues, visit our personal finance campaigns pages.