Boiler insurers are 'failing consumers'Slow acting boiler insurers cause distress

17 February 2010

Slow responses from boiler insurance companies are causing consumers distress and inconvenience, according to the Financial Ombudsman Service.

Complaints made to the organisation demonstrate how some boiler insurance companies, which charge customers a monthly fee for cover if their boiler breaks down, appear to be providing poor service.

Cases include households left without heating for weeks on end and those poorly compensated for the distress and inconvenience caused.

You can find the best boiler breakdown cover for your boiler using our boiler servicing contracts review, including policies from British Gas, and Worcester.

Boiler complaints

The Financial Ombudsman Service (FOS) has recently received a 'significant number' of complaints involving domestic plumbing and heating emergencies.

It said that while many insurers respond promptly and sympathetically to claims involving domestic emergencies, others are failing to take swift and effective action.

A FOS spokesperson said: 'Some insurers fail to appreciate the extent to which delays on their part can create real difficulties for consumers.'

For extra help with looking after your existing boiler see the our video guides to guide to getting a good boiler service. You can look up highly rated boiler engineers in your area  recommended by other Which? members using Which? Local.

Protect your boiler

Which? boilers expert Alice Rickman says: 'For the majority of people, the cost of boiler insurance is not worth it. If you are considering taking it out, you need to carefully weigh up the cost against the benefits.

'Our surveys show huge variation in satisfaction between the best and the worst boiler servicing companies. If you feel you've been mistreated by your boiler insurance company, vote with your feet.'

Which? boiler reviews can help you find the best combi boiler, gas boiler or oil boiler for heating you house. 

Lower your gas and electricity bills

You can compare energy prices and switch to a new gas and electricity supplier on Which? Switch. People who switched with us between 1 October and 31 December 2013 are predicted to save an average of £234 a year on their bills.

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