Virgin has launched a new IT helpline – Virgin Digital Help – which it says will offer straight-forward, jargon-free help over the phone on computer and home technology problems.
The service is available to everyone in the UK – not just Virgin Media phone, internet and broadband customers – and Virgin Digital Help says it will cover a range of tech devices from laptops and PCs to smartphones and printers.
As well as verbal advice over the phone, advisors can take remote control of your computer and fix problems directly.
Avoid the need to call an IT helpline in the first place by choosing a reliable PC with help from the Which? reviews of laptops and the best desktop PC brands.
How much does Virgin Digital Help cost?
Virgin Digital Help is offering everyone who signs up on its website before March 31 a free 30-minute technical help session over the phone. The free help session can be used at any time over the following six months.
If you miss out on the freebie, the Virgin IT help service offers a choice of fixed-fee and monthly subscription deals.
Monthly IT packages
Monthly subscriptions start at £4.99 for unlimited 24 hour support and advice for your computer. If you want to include other devices the fee goes up – £6.99 for your computer and two other devices, such as a printer and smartphone, for example.
The minimum subscription period is three months, after which the subscription rolls over on a monthly basis until you cancel with 30 days’ notice.
Fixed price offers
If you don’t want to sign up to a subscription, Virgin Digital Help also offers one-off fixed-price solutions. For a one-off fee of £19.99, for example, you could get help with setting up parental controls or installing software.
Other ways to get IT help
Before signing up to Virgin Digital Help or any other IT helpline service, consider the alternatives on offer:
- You may be able to get help directly from the manufacturer or service provider, particularly if the problematic device or service is a recent purchase.
- has a host of free, helpful advice on anything from home networking to choosing the best security software or upgrading to Windows 7.
- The Which? Computing helpdesk offers free email advice to Which? Computing subscribers – for a long term subscription fee of just £8.40 a quarter you get a copy of Which? Computing every two months, plus unlimited access to advice from the experts at Which? Computing.
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