Sky's 'free' broadband speed to increase to 20MbpsSky TV customers to get revamped broadband offers

26 April 2010

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Sky broadcasts digital TV via satellite

Sky plans to revamp its range of broadband packages as of 1st June and to offer all broadband customers in Sky network areas speeds of up to 20Mbps.

At present only customers on Sky's premium broadband deal - Sky Unlimited - receive speeds of up to 20Mbps. Customer's with Sky's basic broadband service - Sky Base - receive maximum broadband speeds of just 2Mbps. 

Sky broadband is only available to Sky TV subscribers. 

We outline the pros and cons of bundling together broadband, phone and TV services and highlight the companies with the happiest and least happy customers in the Which? review of phone, internet and TV packages.

'Free' 20Mbps broadband

As well as upping its broadband speeds, Sky plans to reduce the number of broadband deals it offers from four to three. 

Sky Everyday Lite broadband

Sky says its Everyday Lite deal is aimed at computer users interested in basic internet browsing. There's no cost for broadband for Sky TV customers who also take out Sky's phone deal, Sky Talk. Without Sky Talk, Sky TV customers must pay £5 a month.The broadband package includes:

  • Up to 20Mbps broadband speeds
  • A 2GB monthly usage limit
  • Only available in Sky's broadband network areas (around 70% of the UK)

Sky Unlimited broadband

Sky's unlimited broadband offer is aimed at heavier broadband users who want the freedom to do whatever they want online, from emailing to online gaming, watching online TV and downloading movies. 

Sky Unlimited costs £7.50 a month for Sky TV and Talk customers; if you don't have Sky Talk the cost increases to £12.50 a month. Sky Unlimited includes:

  • Up to 20Mbps broadband speeds
  • No monthly usage limit
  • Only available in Sky's broadband network areas (around 70% of the UK)

With many major broadband providers - including  BT and Virgin Media - 'unlimited' broadband deals may be subject to fair usage policies which place restrictions on very heavy broadband users. Sky claims to be the only major ISP not to implement a fair usage policy on its Unlimited service.

Don't pay more than you need to for your broadband - find out what monthly usage limit you really need with help from the free Which? broadband calculator.

Sky Connect

Sky Broadband Connect continues to be available with up to 8Mbps download speeds for customers outside Sky network areas. It costs £17 a month with £30 set up for existing Sky TV customers. Connect has a monthly usage limit of 40GB. You can find out whether you're in a Sky network area on the Sky website.

Find out how Sky broadband measures up to rivals for value for money and customer service in the Which? broadband review. 

New and existing Sky broadband customers

Sky’s two new network broadband deals are available to both new and existing customers. 

  • All new Sky broadband customers will be able to sign up for the new packages from 1st June. 
  • Existing Sky Broadband Base customers will be automatically upgraded to the new Sky Broadband Everyday Lite over the course of the summer. No new contract term is required and customers who do not wish to upgrade can cancel their Sky broadband subscription without penalty.
  • Current Sky Broadband Everyday customers can upgrade themselves to Sky Broadband Unlimited at any time from 1st June onwards, prior to automatically being upgraded in September. No new contract term is required and customers who do not wish to upgrade can cancel their Sky broadband subscription without penalty.
  • Sky Broadband Unlimited customers will be required sign up to a new 12 month Sky Broadband Unlimited contract in order to receive the new lower pricing of £7.50 or £12.50 per month. Alternatively they can stay on their current £10 or £15 price until the end of their contract.

Existing Sky broadband customers who do not wish to be automatically upgraded should contact Sky before the upgrade date. 

Sky's new deals promise broadband speeds of up to 20Mbps in Sky network areas - but this is the maximum possible speed and many factors affect the speed you'll get in practice. Find out all about what influences your internet speed in the free Which? guide on how to increase your broadband speed.

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