Passengers due to fly with British Airways may still face some journey disruption even though the planned strike action by cabin crew was yesterday deemed illegal.
The Unite union had planned for four strikes of five days each, starting today, but last night, the High Court blocked the strike.
However, BA had already put a revised schedule in place for the period 18-23 May, flying a reduced service in and out of London Heathrow and it could be this weekend before the normal schedule fully returns.
All flights to and from London’s Gatwick and City airports were always due to operate as normal.
Find out if your flight is still affected by the BA strike
Passengers should check the BA website to find out if their flight is one of those affected. Make sure BA has your details – go to the ‘manage my booking’ page on the British Airways website and add your email address and mobile phone details so that you can be contacted with information about your flight.
BA has started reinstating some of the previously cancelled longhaul flights, but says that passengers should not come to the airport if they do not have a confirmed booking.
If you had rebooked onto a flight to depart before 10 June, you may be able to rebook onto your original flight on the BA website or by contacting your agent – this should definitely be possible for flights rebooked to depart from 10 June.
Passengers who now choose to cancel a flight during the period that would have been affected by strike action will not be eligible for a refund or the opportunity to re-schedule their flight for a later date free of charge.
What about compensation?
Strikes are considered an ‘extraordinary circumstance’ for the airlines, so it is unlikely that any compensation under the EC Denied Boarding Regulations will be paid to customers who are still delayed or have their flights cancelled.
It’s only once your flight has been cancelled that you would be able to claim a refund. Even then, you are only likely to get back the money you originally paid. Your travel insurance, if it covers you, may pick up any extra that you’ll have paid to get to your destination. You’ll need to check the small print for this.
Read the Which? guide to your flight rights for more on getting compensation for delayed or cancelled flights.
Which? Holiday is a quarterly magazine that provides comprehensive, unbiased advice on booking and going on holidays and short breaks. Members can also call the Which? Legal Service for free to discuss any holiday-related problem. Visit Which? Holiday to find out more.