Volcanic ash scam heaps on travel miseryTravellers warned not to fall for volcano rip-off

18 May 2010

Airport sign directing travellers to the terminal.

Fraudsters are targeting victims of the volcanic ash fall-out with fake emails. The crooked emails claim to offer compensation for disruption caused by the volcanic ash, if a fee is paid.  

The scam involves consumers being sent emails purporting to be sent by Frank Adam, chief consumer protector at the Civil Aviation Authority (CAA). Recipients, who are identified in the email as having been booked on flights to EU destinations, are invited to pass on personal details, including their passport information, and pay an admin fee. In return, they will be compensated out of a fund set up by the CAA. 

Volcanic scam

According to the CAA no such fund exists. Consumers who have been inconvenienced are advised to contact their travel insurer and airlines. Passengers who travelled as part of a package holiday should contact their tour operator.

Anyone who has been a victim of this scam can report the matter to the National Fraud Authority's Action Fraud reporting centre (freephone 0300 123 2040).

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