Which? names and shames hospital car parksResearch of 126 hospitals leads to call for change

09 June 2010

Car Park Award

Staff at the Royal United Hospital, Bath, accept their parking award

Which? has named Royal United Hospital Bath as the best NHS hospital car park in England - and named the four worst

The Bath hospital was praised for its large number of priority spaces, comprehensive variety of payment methods and excellent patient communication. 

Which? made 172 Freedom of Information Act requests, which brought 126 responses. 

The four worst cap parks for clamping, fining, charging and complaints are:

When Which? surveyed 1,001 members of the public, we found that 70% of people have experienced problems with an NHS hospital car park. 

Which? also found that for 49% of NHS hospital visitors the hospital car park had made their visit more stressful. 

Which? makes 10 demands of hospitals

Which? Chief Executive Peter Vicary-Smith says that 'visiting hospital is stressful enough without having to worry about being clamped or getting a ticket. Surely this is now the end of the road for the worst hospital car parks?'

To that end, Which? is calling on NHS hospitals to meet these demands:

1. Make charges fair

2. Ensure there are enough spaces for patients and visitors

3. Offer concessions to regular visitors

4. Allow patients to pay on departure

5. Allow patients to pay by card and cash

6. Provide priority parking for those who need it

7. Provide clearer information on concessions

8. Reimburse patients for additional parking fees when appointments are delayed

9. Stop clamping and towing

10. Consult patients and visitors about what they want

The other praiseworthy NHS hospital car parks were found to be:

 For more details of the work Which? is doing and to tell us your stories of NHS hospital car parking, go to our parking website


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