Mobile operators to transfer numbers more quicklyOfcom: switch mobile providers in one day

08 July 2010

Ofcom logo

Ofcom logo

Mobile customers will be able to move their number from one mobile phone provider to another in a single day from April 2011, the communications regulator, Ofcom, announced today. 

Currently it can take several days to receive your porting authorisation code (Pac), which your new network needs to transfer your old number over. The time this takes depends on how your mobile provider chooses to issue Pac codes - some still do so by post.

Ofcom says that web-based systems mean that switching times should be faster, and all providers will be expected to meet the new one-day turnaround time by 11th April 2011.

Find everything you need to know about mobile phones, including tips on changing provider and reviews of the latest phones

Low numbers of switchers according to Which?

Which? research suggests that relatively few of us are changing providers regularly. Only 8% of Which? members had switched provider in the last year, according to research conducted in February 2010. Of those that had switched, 8% on contracts said they found it difficult, compared to 5% on pay-as-you-go (PAYG) deals.

Check how mobile phone companies compare before signing up to a new deal

Which? technology editor Matt Bath said: ‘Which? research shows that the numbers of people switching providers remains quite low, so any move that makes it quicker and easier to move to a cheaper deal while keeping your number is great for all of us.’


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