Which? broadband survey - latest results are inMany big-name broadband providers fail to impress

17 August 2010

2010 Which? broadband survey results

Some of the UK's largest broadband providers have the least satisfied customers, according to the latest Which? broadband survey.

Two leading broadband providers in particular have been failing to keep their customers happy, according to Which? survey respondents. 

AOL Broadband and Orange both achieved an overall satisfaction score of less than 40%, and were each awarded just one star out of five stars for customer service.  

The Which? broadband survey rates providers for broadband speed, connection reliability, customer service and value for money.

Don't settle for poor broadband service. The Which? broadband review has full satisfaction ratings for 25 leading broadband providers so you can make your choice with all the facts at your disposal 

The UK's best broadband providers

The four most highly-rated internet service providers (ISPs) in the Which? broadband survey all received overall customer scores of more than 70%, making them Which? Recommended Broadband Providers.

The Which? Recommended Broadband Provider at the top of the results table received an impressive overall customer score of 89%, with maximum five-star ratings for broadband connection speed, connection reliability and customer service. 

A broadband provider doesn't have to be small to offer great service - one of the most highly rated providers in the Which? broadband survey is one of the UK's biggest household names.  

Which? survey findings prove that choosing a Which? Recommended Broadband Provider over one of the lowest-rated broadband ISPs means avoiding poor value for money and bad customer service 

Overall broadband satisfaction increases in 2010

There's some good news for all broadband users. Overall, average broadband satisfaction across all broadband providers has increased slightly from 50% to 52% since the last Which? broadband survey six months ago.   

The Which? broadband survey covers all major UK broadband providers. Which? rates ISPs on ease of set up, broadband connection speed, connection reliability and value for money. Which? also finds out how broadband users rate their providers' online and telephone support services and how their provider measures up for customer service overall. 

If you prefer to stay out of the broadband slow lane, find out how to improve your broadband speeds with the free Which? broadband speed guide 

About the Which? broadband survey

Which? surveyed 9,657 of its online panel members in June and July 2010. More than 20 broadband providers are rated including Sky, TalkTalk and BT. Which? carries out broadband surveys every six months to ensure broadband recommendations are up-to-date and can be relied on. 

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