Orange and T-Mobile join mobile network forcesCustomers to access both networks at no extra cost
06 September 2010
Orange and T-Mobile have announced they will open up their two mobile networks to customers of both brands at no extra cost from 5 October 2010.
The change affects 30 million Orange and T-Mobile customers who have been invited to sign up today. There is no extra charge for the service and there will be no changes to customers' existing tariffs or call and text charges.
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Orange and T-Mobile network sharing
The network-sharing service is available to all customers including pay-as-you-go, pay-monthly and business users. From next month, once a customer has registered, if they lose signal on their existing network they will automatically pick up the signal from the other network where it's available.
Next year the service will be advanced further to include automatic switching between whichever of the two networks has the strongest signal while customers are mid-call. It will also go on to include enhanced data and internet coverage.
Customers who want to sign up to the service can register their interest on the T-Mobile and Orange websites.
Mobile networks Orange and T-Mobile officially merged in April, creating the UK's largest mobile company. The new name for their joint venture, Everything Everywhere, was announced in May when it was also confirmed the Orange and T-Mobile brands would continue under their own separate branding.
Todays announcement is described by Everything Everywhere as the 'first major consumer benefit of the merger between Orange and T-Mobile'.
Which? mobile expert Ceri Stanaway says: 'Mobile sharing will strengthen and broaden the area that the merged company is able to serve, and could make a big difference to Orange and T-Mobile customers who suffer from poor or patchy network coverage.
'Bear in mind though that even the merged network won't cover 100% of the UK, and Orange and T-Mobile users in remote areas may still struggle to get a signal no matter which network they use.
'When the two companies merged, Orange and T-Mobile also promised that the merger would let them offer their customers "the very best service". Both networks were below average for overall customer satisfaction in the latest Which? mobile network satisfaction survey, so we look forward to seeing if they live up to expectations when we repeat our survey next year.'
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