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Patients want better health information

Which? tells government what info patients want
Doctor and patient

The government has proposed ‘meaningful information’ to help patients in England make better healthcare choices, but is this what patients want? 

Which? research has found that what you really want is a personalised health information website, although written information would be needed too.

As one pensioner from Watford said: ‘More information does not necessarily mean better informed.’

Tailored health information

Patients told us they would like a website featuring tailored facts, patient feedback and statistics – such as clinician success rates. Ideally, this would be from one trusted provider, such as the NHS or a health Ofsted equivalent, and would combine health expertise and impartiality.

Our research in September – based on 40 interviews, plus four two-hour sessions with groups across England – has been fed into the government’s consultation on the health white paper. 

We can help if you are looking for an NHS dentist or want advice about a stay in hospital.

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