HP settles printer ink lawsuit for $5 million US case affects hundreds of HP printers

18 November 2010

HP Photosmart Premium C309a

The HP Photosmart Premium C309a - one of the many affected printers.

Hewlett-Packard has reached a settlement in a US court case accusing faults in over a thousand different printers sold over a period spanning nine years.

The case (HP Inkjet Printer Litigation, Case No. C05-3580 JF) was based on three separate lawsuits.One claimed that HP ‘low on ink’ messages confused customers into prematurely replacing cartridges. 

Another claimed certain HP cartridges stopped working on undisclosed expiration dates, and the last claimed some HP printers use colour when printing in black and white, without disclosing this fact or providing consumers with the option to disable it.

Which? printer tests take into account printers that use colour for printing black and white documents. See our printer reviews for more information on printer ink running costs.

HP inkjet printer settlement

HP denied the claims and the case reached a settlement that included HP agreeing to make changes to some 'low ink' messages as well as amending information given in user manuals. According to the proposed settlement, HP will also contribute up to $5,000,000 in e-credits to be distributed among owners of affected US purchased HP printers who file a claim.

The settlement covers US-purchased models only and claimants will not receive more than $6 per claim. With a limit of $5,000,000 HP e-credit available, more claimants could result in people receiving even less.

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