Sky-owned ISP UK Online shutting downISP to close in January

12 November 2010

UK Online

Sky has announced that it’s closing down its internet service provider (ISP) subsidiary UK Online on 14 January  2011. 

It said it will be contacting customers shortly to help them switch providers, and is offering an introductory deal of six months free Sky Broadband to subscribers who stay with them.

A Sky spokesperson said: ‘Since 2005 Sky has operated two residential broadband services, Sky Broadband and UK Online. To better serve customers now and into the future we are going to focus all our efforts on Sky Broadband, which allows us to offer higher quality, better value services.

'To ensure that UK Online customers enjoy uninterrupted broadband access, we are contacting them in plenty of time to provide clear advice on their options for finding a new broadband provider. This includes a very attractive offer to join Sky Broadband, which offers great value, truly unlimited downloads and the UK’s most consistent speeds.’

No email forwarding

In an FAQ on the UK Online website, Sky states that the email servers will also be shutdown entirely on 14 January. All emails remaining on the server will be deleted, and no forwarding service will be offered. This is a severe blow to subscribers, and many of you have already contacted us voicing your displeasure.

Which? recommends moving your email  to a dedicated mail provider such as Gmail, Yahoo Mail, or Hotmail, as these services aren’t locked to a specific ISP. You can still use these services with your chosen email client.

Need help switching providers? Read our broadband provider reviews, and our how to get the best broadband deal guide.

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