Annual energy statements confuse BritsOnly 37% recall receiving one
18 February 2011
Annual energy statements are ‘not fit for purpose’ according to a recent survey, which found that only around a third of people claim to have received one.
A uSwitch survey of 2,222 customers found that 56% of people either hadn’t received an annual energy statement or did not recognise that they had received one.
Of the people who did receive statements, 16% found them confusing and 7% couldn’t find the information they were looking for. Only 23% thought their annual statement was clear.
Annual energy statements were introduced by energy regulator Ofgem last year. They are designed to help consumers understand their energy use and what it’s costing them, but this isn’t the first time they have been criticised for being confusing.
Clearer bills all year round
Which? energy policy team leader Fiona Cochrane says: ‘Annual energy statements could be useful for consumers if presented clearly, but why be clear just once a year?
‘We think consumers should be given key information on every bill, in an itemised summary box. We also want it made absolutely clear whether the bill is based on an estimated reading and a clear explanation of how the bill has been calculated.’
See our energy campaigns page for more information on what we’re doing to help make bills clearer, and see our successes so far.
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