CCCS sees sharp rise in online debt counselling8,591 used online counselling tool in January

14 February 2011

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Decide which debt is the most expensive, and pay this off first

National debt charity Consumer Credit Counselling Service (CCCS) today announced a sharp rise in the number of people counselled online for their debt problems.

CCCS says that 8,591 people used its online counselling tool CCCS Debt Remedy in January this year. This is twice the number of people counselled online during the previous month, and a higher number than in any month during 2010.

With 65,825 people completing counselling through CCCS Debt Remedy last year, the charity predicts a dramatic rise in 2011. It says this will be due to increasing demands on household budgets such as inflation and tax changes combined with the limitless capacity that CCCS Debt Remedy offers.

Concerns over independent debt advice funding

CCCS is concerned that uncertainty about continued public funding for free debt advice will lead many struggling debtors to seek help from fee-charging debt advice organisations. It stresses that the capacity of CCCS Debt Remedy, along with continued support from the credit industry, will allow it to provide free debt advice for whoever needs it.

Delroy Corinaldi, CCCS External Affairs Director, said: 'The next year will be very difficult for many people and I am concerned that those struggling with debt will end up being charged for debt advice because they are unaware that free advice and support is available.

'I hope that the availability of this free service which can be used at any time online will help prevent people paying for debt advice unnecessarily.'

Which? advice on dealing with debt

If you're struggling with your borrowing, read the Which? How to deal with debt advice guide.

Also, read our borrowing and debt-related news stories: OFT clamps down on payday loan providers and OFT warns credit brokers over fees.

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