The Which? Car Survey is the biggest of its kind in Britain. We received satisfaction and reliability feedback for 66,669 cars in the 2010 survey.
For the last four years, the Which? Car Survey has officially been the biggest survey of car reliability and owner satisfaction. Your feedback on the cars you own contributes to the overall reliability rating for each model.
Here are the results from last year’s Which? Car Survey for the most reliable new and used MPVs.
New cars were those on sale new in 2010 and are up to three years old. For the purpose of our survey, used cars are aged between four and eight years old.
Survey results are available to members only, but you can sign up now for a month’s trial for a £1 to gain access to our full results.
Most reliable new MPVs
Volkswagen Golf Plus
Model year: 2005-
Reliability score: 93%
As the name suggests, the VW Golf Plus is an oversized version of the Golf. We like the large boot size and increased interior space, and owners report very strong reliability. Later models scored extremely well and are a big improvement over early production cars. Non-engine electrics are the most commonly reported fault.
Model Year: 2009-
Reliability score: 92%
Toyota’s reputation for producing reliable and well-built cars is upheld by the Verso. Petrol and diesel versions score on a par, and the 2009 model is an improvement over the car it replaced. Non-engine electrics are the main cause for concern among Verso owners, but they’re generally a happy bunch.
Model year: 2004-
Reliability score: 90%
As well as having a good crash safety rating and a surprisingly good handling, the Modus bucks Renault’s poor reliability trend. Early examples of the Modus don’t score too well – the petrol versions get a one-star reliability rating. However, post 2007 models show drastic improvement.
Model year: 2004-
Reliability score: 89%
Just as the Golf Plus is a bulked-up version of Volkswagen’s Golf hatch, the Altea is Seat’s oversized take on the Leon. Non-engine electrics faults in earlier models are common (hence a two-star rating for niggles), but production quality appears to have improved over time, with later cars scoring more impressively.
Model year: 2003-2010
Reliability score: 89%
This generation of Ford C-Max has been replaced, but you could still buy a new one at the beginning of 2010. Our survey suggests a later model with a petrol engine will be the most reliable bet. Older cars scored relatively badly, with a high number of engine electrical faults resulting in a one-star rating for diesel models sold between 2003 and 2006.
Most reliable used MPVs
Model year: 2004-2009
Reliability score: 85%
Like many other modern Hondas, the FR-V is practical and clever. Just as importantly, it’s very reliable – even as a used option. Early generation diesels are the ones to go for, as later production FR-Vs seem to tail-off for reliability. Brakes are the most common fault on earlier cars, while electrical faults hamper later cars’ ratings.
Toyota Yaris Verso
Model year: 2000-2005
Reliability score: 84%
The Toyota Yaris Verso was discontinued six years ago, but owners still rate it extremely highly. That might be the reason why Toyota is reviving the concept with the new Yaris Verso S in 2011. The original Verso scores almost maximum points for the petrol-engined models. Non-engine electrics again appear as the fault to look out for.
Model year: 2006-
Reliability score: 82%
The Nissan Note has remained relatively unchanged since it was launched five years ago, and it is the earlier models you should opt for if you’re looking to buy a used example. Pre-2006 petrol models received five-stars in our survey for the number of breakdowns experienced. Non-engine electrics are the most common fault with both older and newer models.
Toyota Corolla Verso
Model year: 2001-2004
Reliability score: 81%
Despite being up to 10 years old, the Corolla Verso gets a strong reliability rating from Which? readers. Petrol and diesel options are equally good, while earlier cars actually score slightly better. Brakes were reported as a significant area for faults.
Model year: 2001-2009
Reliability score: 79%
The Hyundai Matrix isn’t the most common sight on UK roads, but those who do own one say it’s a reliable used car. Petrol models are more popular than diesels, and score consistently well for breakdowns and faults. The Matrix has a few niggles, but gets a generally glowing report..
Get more from Which? Car
Magazine: Which? Car magazine is the UK’s only independent car guide (we don’t take ads, so our reviews are totally impartial). The Winter 2011 issue is the first of the new look Which? Car, packed with more new and used car reviews than ever before. We’ve dedicated more pages to in-depth reviews of all the major cars on sale today, helping you to make the most educated decision about buying a new or used car. It’s on sale now, priced at £4.99, available from Sainsbury’s, Tesco, WH Smith, Martin McColl and good independent newsagents.
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