Pushchair finger-trap warning: Silver Cross HaloCheck your buggy to see if it's an affected model
07 February 2011
Which? urges anyone who has bought a new or second-hand Silver Cross Halo pushchair to check it for potential finger-trap hazards.
More than 1400 faulty Silver Cross Halo pushchairs have successfully been recalled, but over 900 are still in circulation. Which? is urging anyone who has bought a second-hand Silver Cross Halo to check their buggy, to see if it is one of the affected models.
Silver Cross says fingers risk becoming trapped if a certain component of the buggy becomes prematurely worn. The pushchair company notified Trading Standards back in March 2010, after becoming aware of the problem.
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Is your Silver Cross Halo pushchair affected?
Silver Cross has promised to offer a replacement buggy to anyone who has a Halo pushchair from the affected batches, regardless of it being purchased second hand.
Three batches of Halo pushchairs are affected. The affected batch numbers are:
These batches were manufactured and sold in 2009, and were found to have a premature wearing part which in certain circumstances could 'cause minor injury'. The batch number can be found underneath the Halo pushchair chassis near the rear wheel.
We urge those with a second-hand buggy to check in particular as they are the most likely candidates to be unaware of the fault.
If you think your pushchair may be affected, phone the Silver Cross customer service team on 0845 8726900 to arrange a replacement or discuss any queries.
Silver Cross Halo recall
Following recent reports from angry parents about a lack of adverts in the national press, Which? contacted Silver Cross to find out how many affected products had been recalled.
A Silver Cross spokesperson told us: 'In total, out of the 2400 pushchairs produced and sold from the affected batches, over 60% have been recalled and replaced or repaired.'
The manufacturer did not issue a recall notice advert in the national press, although Trading Standards says this isn't a requirement and that targeted adverts can sometimes be more effective.
Silver Cross highlighted the issue by placing posters in branches of Mothercare and independent stores, contacting 1400 Halo customers by letter, and publishing the recall notice on the Silver Cross, Mothercare and Trading Standards websites.
Customers were also advised using social media sites, including the company's Facebook page.
A spokesperson for Silver Cross said: 'We have continued to monitor customers’ comments and advised using social media sites.'
In January 2011, we reported how hinge covers are being offered to owners of certain Phil and Teds Sport and Classic pushchairs, following reports of adults getting fingers trapped in the folding mechanism.
In November 2009 Maclaren hit the headlines when it recalled millions of pushchairs in the US. The recall followed reports that 12 children had suffered finger amputations after trapping them in the hinges of some pushchairs.
If you own one of the affected Maclaren models you can now get free hinge covers to help make your pushchair safer. To find out if your pushchair is affected read our Maclaren pushchair Q&A.