BT increases line rental and call charges in AprilBT customers to be hit with price rises again

30 March 2011

BT increases prices

BT increases standard line rental and daytime call charges

BT increases call charges and adds 30p to the cost of standard monthly line rental from next month.

BT's standard line rental charge is set to increase from £13.60 to £13.90 a month, costing BT customers an extra £3.60 a year. This is coupled with a 9% increase in daytime call charges which go up from 7p to 7.6p a minute to phone a UK landline. 

BT claims that the price rises, which apply from 28 April, will have 'minimal' impact on customers. 

Get tips on how to minimise your home phone bill in our guide to making your call costs cheaper.

BT price rises

In addition to the changes above, the call set-up fee applied to landline calls will also be increased. Customers will be charged 12.5p for each call made outside a calling plan, a rise of 1p.

If you're a fan of extras such as Call Minder, which allows you to listen to answer phone messages by dialling in on another phone, the cost of individual calling features will also be increasing to £3 a month. 

The changes will affect all customers on BT's standard calling plans. The line rental charge increase won't affect BT Basic customers or those who have signed up to pay for line rental a year in advance. 

Find out how BT compares to other home phone companies for customer satisfaction in the Which? home phone services review.

An upward trend?

With many consumers already feeling the financial pinch, this is the second price rise for BT customers in recent times. Back in July last year we reported on BT's plans to increase call charges and line rental from October 2010. 

BT has also taken the opportunity to announce that the price of its basic broadband package, BT Total Broadband Option 1, will go up by 60p to £17 a month at the same time. 

For those who feel that prices are only going one way don't despair. BT has announced one reduction - the price of its Unlimited Anytime plan. Customers currently paying £5 a month, on top of line rental charges, for the package will find their cost reduced to £4.70 from 28 April. 

Landline vs mobile

Some commentators believe that the traditional landline is coming under increased pressure from the mobile market. With mobile contracts available from just over £5 a month, including a free phone, it's easy to see why some may opt to do without a landline altogether. 

To compare the latest mobile phone tariff deals visit the independent and free Which? Mobile.

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