Which? recommended mortgage lenders revealedFirst Direct top for mortgage satisfaction
27 April 2011
First Direct joins five other brands to become one of the new Which? mortgage Recommended Providers.
The Co-operative Bank, Britannia, Nationwide Building Society, HSBC and Yorkshire Building Society have also achieved recommended provider status.
To become a Which? Recommended Provider, mortgage lenders must get the best scores for overall customer satisfaction as well as offer the best mortgage deals.
Best mortgage lender
In our latest survey, First Direct came out way ahead for overall customer satisfaction with a score of 89%, compared with 79% for the Co-operative Bank in second place.
Mortgage lenders must also have appeared among the top-10 cheapest mortgage deals at least eight times for moving home or remortgaging in our scenarios over a specific four-week period to achieve Recommended Provider status. The cheapest deal for you depends on your circumstances so visit the to search for the best mortgage by total cost, including mortgage interest and fees.