American Express (Amex) has been rewarded for its improved customer satisfaction score by becoming a Which? Recommended Provider (WRP) for credit cards.
Alongside Amex, Capital One also regains its WRP status this month. Amex and Capital One have two of the best cashback deals on the market and customer satisfaction scores of 69% and 70% respectively.
The two top-placed providers, John Lewis/Waitrose and First Direct, have raised their scores from 87% to 88% and from 80% to 84% respectively, following our latest credit card survey.
Unfortunately, the list of companies given a Which? ‘Warning’ for poor customer service has also lenghthened, with Bank of Scotland and Santander joining ASDA and MBNA at the bottom of the table. Santander scores just 47%.
Visit the Which? credit cards review to take a closer look at how your credit card provider scored in our recent customer satisfaction survey.
Save money by switching credit cards
To find out how much money you could save by switching to a new credit card, try out the free Which? credit card switching calculator. You can then find the best deals by reading the Which? 0% balance transfer credit card reviews and our reviews of the best credit cards for using abroad.
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