Sony Online Entertainment suffers cyberattack25 million customers' personal details compromised

03 May 2011

Sony Online Entertainment

Sony has revealed that the personal information, including bank details, of a further 25 million customers may have been stolen as a result of another cyberattack.

Last week Sony admitted that the personal details of up to 77 million customers had been compromised after a hack on 19 April into the Sony PlayStation Network.

Sony has now detected a similar attack into its Sony Online Entertainment service that allows users to play Sony games on PCs over the internet.

This newly-reported hack - said to have occurred on 18 April - has jeopardised the personal details of a further 24.6 million customers.

Sony has stated that hackers may have stolen users' names, addresses, emails, passwords, birthdates, phone numbers and credit and debit card details from the the service.

Identity fraud risk

Users of Sony Online Entertainment may have parted with payments details when purchasing virtual goods, such as weapons for use in games.

The Sony Online Entertainment games on Facebook have been suspended as a direct result.

What to do if you think you have had your details stolen

If you've used Sony Online Entertainment, and fear that your details may have been stolen, Which? recommends taking the following steps to protect yourself from identity fraud:

  • Check your bank account and credit card statements carefully. If you notice any unusual or unauthorised transactions, contact your bank immediately.
  • Check your credit file. By ordering your £2 statutory credit reports from Experian, Equifax and Callcredit, you'll be able to spot if anyone has applied for credit in your name.
  • Watch out for spam emails. Security breaches such as the Sony one are likely to lead fraudsters to attempt to cash in on consumer panic by sending phishing emails - emails which seem to be from a legitimate source, but are in fact from criminals trying to con you into giving away security details. If you receive an email from Sony asking for any personal details, do not reply or click on any links in the email. Sony has confirmed that it will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information.
  • Change your online passwords. Too many of us use the same online passwords for everything. If you use your Sony Online Entertainment passwords for any other online activities, especially online banking, make sure you change your password today. Read our reviews of the best and worst banks for online security.

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