Thousands support Which? surcharges super complaintWidespread support for an end to unfair card fees

02 May 2011

airline charges incontent

Many airlines charge consumers huge fees to make credit or debit card transactions. 

Well over 40,000 people have now pledged their support for the Which? super complaint about unfair debit and credit surcharges.

The super complaint was brought by Which? under legal powers set out in the Enterprise Act 2002. It calls for the Office of Fair Trading to investigate excessive surcharges, such as those imposed by budget airlines and other travel providers when you pay by plastic. 

Excessive card fees

Which? wants retailers to be transparent about charges by stating them upfront. We want to see credit card surcharges to equal what the transactions cost the retailer, and for retailers themselves to absorb debit card surcharges, which cost retailers just pennies. 

Take action on surcharges

In addition to the thousands of pledges of support for the super complaint, more than 1,500 people have written to the Consumer Affairs Minister Ed Davey MP, urging him to retain measures in the Consumer Rights Directive that will see unfair card surcharging stamped out across Europe. 

Consumers can find out more about the campaign visiting the Which? surcharges campaign page.

pound coins

Which? Money when you need it

You can follow @WhichMoney on Twitter to keep up-to-date with our Best Rates and Recommended Provider product and service reviews.

Sign up for the latest money news, best rates and recommended providers in your newsletter every Friday.

Or for money-saving tips, and news of how what's going on in the world of finance affects you, join Melanie Dowding and James Daley for the Which? Money weekly money podcast

For daily consumer news, subscribe to the Which? news RSS feed here. And to find out how we work for you on money issues, visit our personal finance campaigns pages.