First Direct and the Co-operative Bank have once again topped our latest savings customer satisfaction survey of Which? members, scoring 74% and 70% respectively.
The top 2 companies performed even better than last time and have both added 2% to their customer scores, which widens the gap between them and the next best providers – Barnsley and Yorkshire Building Societies at 62%.
First Direct and the Co-op Bank also remain Which? Recommended Providers in the savings sector.
Santander (35%), Cahoot (37%) and Cheltenham & Gloucester (38%) remain providers to avoid, with scores of below 40%.
The full list of savings customer satisfaction scores shows those account providers that are performing well, as well as those that need to improve.
A good rate and great customer service
Paul Davies, savings analyst at Which?, commented: ‘Great customer service should be the aim of all providers, but it’s clear that some companies are better than others when it comes to dealing with their customers – essentially the lifeblood of their business.
‘Rate is always the primary concern when considering a savings account and our Best Rate tables show the best current deals on instant access, notice and fixed-rate savings accounts.’
The Which? survey asked 12,715 Which? members about their savings accounts between December 2010 and May 2011.
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