OFT forces online retailer to refund customersDirector faces fine or prison if he dosen't comply

30 June 2011

The scales of justice held up

An online computer software retailer has been forced to issue refunds to customers who ordered and paid for goods that he failed to deliver.

Pavan Arora, the director of Cardiff-based Arora Tech Limited, and associated websites ESave2Day, Shop4Tek.com and PricebustersUK.com, was ordered by Cardiff County Court to make the refunds last month.

If he fails to comply with the court order, he could be fined or imprisoned.

The prosecution was brought by the Office of Fair Trading after it received a number of complaints by consumers who had bought various computer software and hardware products from his websites.

Mr Arora either failed to deliver the goods within the agreed time frames or ignored requests from customers to close their accounts and refund their money.

If you want to refresh your knowledge of your online rights, take a look at our free guide

This is not the first time the OFT has taken action against Pavan Arora. It first did so in June 2010, securing undertakings from him under the Enterprise Act 2002. However, after receiving further similar complaints from consumers about the trader, it issued court proceedings against him in January 2011.

Jason Freeman, director of the OFT's goods and consumer group, said: 'It’s important that consumers can rely on internet retailers to supply products as promised.

‘This court order should send a clear message to traders that they must comply with their obligations under consumer law or risk court proceedings.'

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