Revealing the winners of the 2011 Which? AwardsCelebrating the UK's best products and services

23 June 2011

Awards logo 2011

The 2011 Which? Awards, recognising the best businesses in the UK, took place on 23 June, at Kings Place in London, presented by Natasha Kaplinsky.

The awards, now in their fifth year, reward the businesses that are producing excellent products and services for the UK consumer. From cars and domestic appliances to restaurants and high-street retailers, Which? publicly recognises those companies and individuals that consistently get it right for consumers.

The following awards are determined by Which? experts, following the results of our investigations, surveys and test results, who select a shortlist and overall winner in each category. The 2011 award winners are:

  • Best Car Manufacturer - Hyundai
  • Best Financial Services Provider - First Direct
  • Best High Street Retailer - Richer Sounds
  • Best Home Audio-Visual Brand - Samsung
  • Best Large Home Appliance Brand - Bosch
  • Best Mobile Service Provider - Tesco Mobile
  • Best Portable Media Brand - Samsung
  • Best Online Retailer -
  • Best Photography Brand - Canon
  • Best Small Home Appliance Brand - Philips
  • Best Supermarket - Waitrose
  • Best Travel Company - Trailfinders

Public votes

The nominees for the Which? Local Business of the Year and The Good Food Guide Reader's Restaurant of the Year are chosen by the public. This year we received over 250,000 votes for the best restaurant and over 100,000 for the best business. Which? Local and The Good Food Guide then chose the overall winner for their categories. The winners were:

  • Which? Local Business of the Year - Mand Made, Electrician, Sheffield
  • The Good Food Guide Reader's Restaurant of the Year - Orwells, Henley-on-Thames

Consumer friendly Co-operative Energy

For 2011 we offered two new awards. Co-operative Energy received the Consumer Action Award for their work in challenging the energy market. Which? executive director, Richard Lloyd, welcomed the establishment of Co-operative Energy saying they could 'give the energy sector a much needed shake up'.

The Co-operative has adopted our key asks around transparency, clearer bills and a single tariff.

Barclays Positive Change Award

The final award of the day, the Which? Positive Change Award, went to Barclays. The award was introduced this year to recognise a company that has made significant changes that have resulted in a better deal for their customers. Barclays received the award for rewarding staff for helping customers rather than just selling products and being the only bank to pay out to customers complaining about mis-sold PPI policies on a no-quibble basis.

Missed the action?

If you missed Which? Action tweeting live from the 2011 Which? Awards, you can replay our live coverage and relive the excitement. What do you think of our winners? The Which? Awards debate is under way on Which? Conversation.