The Green Deal must be a good dealWhich? welcomes plans for consumer protection

02 June 2011

Green deal handshake

The Green Deal must protect consumers from unscrupulous traders. 

Climate change minister Greg Barker today set out his plans to protect consumers who accept the government's energy initiative - the Green Deal.

The Green Deal is an initiative led by the Department of Energy and Climate Change (DECC), aimed at reducing the amount of fuel consumption in the home. 

Consumers will be able to access up to £10,000 for energy efficient home improvements such as wall insulation, and the cost will be paid back over time through savings on their energy bills.

Green Deal: consumer protection

Which? has been asking the government to make sure that consumers who accept the deal are protected. The new plans for protection are a great step forward. Richard Lloyd, executive director of Which?, said:

'We've said from the start that consumers need to be at the centre of the Green Deal, so it's great that the climate change minister has announced measures to protect them.'

Deal must be 'fair and good value'

The plans include setting up an impartial advice line for those who are thinking about accepting the deal. DECC will also develop a Green Deal Code which all installers must adhere to. There will be a formal accreditation scheme so consumers can easily identify reputable Green Deal installers who have signed up to the code. Greg Barker MP, who is responsible for the plans, said:

'I have heard too many cases of shoddy workmanship or dodgy technology from government schemes in the past so from day one there will be strict rules about standards, information will be readily available and there will be a proper route for complaints.'

Richard Lloyd, executive director of Which?, explained how our latest research into cavity wall insulation uncovered inadequate inspections and poor advice for consumers and said 'for this scheme to be a success, Green Deal assessors need to be held to the highest standards'.

'£10,000 represents a major investment for most people, so the Government must ensure that the financing of the scheme is fair and good value for customers.'

Which? Energy campaigns

Which? campaigns to make people's lives fairer, simpler and safer. We're currently campaigning on energy issues such as the Green Deal, confusing energy tariffs, and smart meters. To find out more about our campaigns, follow WhichAction on Twitter or facebook