Virgin Media warns users of SpyEye Trojan attack1,500 Virgin Media broadband customers infected

17 June 2011

Virgin Media has alerted 1,500 of its broadband customers that their computers have been infected with the SpyEye Trojan.

The alert comes as part of Virgin Media's security initiative, launched in 2010, to help protect broadband customers from malicious internet malware.

What is a Trojan?

A Trojan – so named after the famed Trojan Horse – is a malicious program that gets into your computer by disguising itself as something else, such as an image file, a music file or a screensaver.

Clicking on such a file to open it will run the Trojan's hidden program instead, and potentially give the hacker access to personal information - such as banking details - on your computer.

Infected customers contacted and offered online security advice

The attack by the dangerous SpyEye trojan was detected in collaboration with the Serious Organised Crime Agency, which Virgin Media has been working with as part of its security initiative. 

Virgin Media says it has written to the infected customers on its network to alert them to the danger and offer them practical advice on how to deal with the removal of the trojan. 

Protect yourself online

Virgin Media has revealed that a quarter of customers that contact it for support either have no computer protection or do not keep their security software up to date.

To protect yourself from malicious attacks from malware such as the SpyEye Trojan, appropriate and up-to-date security software is a must-have. You don't have to pay the earth - Which? has found that many free security software options will do the basics perfectly well. 

Free vs paid-for security software

Internet security suites sell themselves as a complete security software package and offer a variety of security software – such as antivirus, firewall and anti-spyware programs – in one. They cost around £40 and will usually include a year's subscription to software updates. After this, you'll need to pay another year's subscription in order to keep receiving the updates.

When choosing the best internet security software, you don't necessarily need to spend money on an entire software suite. There are some excellent free security software tools available to download and most are easy to use. However, you're unlikely to get the kind of support you'd receive with a paid-for suite, and you'll need to download and install separate programs to create a 'pick and mix' suite.

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