Consumers missing out on energy discounts and rebates£120 Warm Home Discount for vulnerable customers

21 October 2011

Hand holding cash

You could be entitled to money from your energy company. 

A Which? survey of over 1,000 British adults responsible for their utility bills, has found that two thirds of 65-year-olds are unaware of the Warm Home Discount, which pays out £120 to vulnerable customers.

The majority were also unaware that they were entitled to rebates if their energy supply was disrupted.

Richard Lloyd, executive director of Which? said: 'With people struggling to pay their energy bills this winter it's vital that this information gets to the people who need it most.'

He added: 'Energy companies already baffle us with confusing tariffs and they frequently fail to tell us about the cheapest deal, so the least they can do is let us know about benefits and compensation that we're entitled to.'

Warm Home Discount 

The Warm Home Discount provides £120 to vulnerable customers. Energy companies are responsible for providing customers with the discounts. The energy company will decide whether you are eligible. Recipients of pension credits are likely to be considered for the discount scheme.

As well as being unaware of the Warm Home Discount, we also discovered that most people didn't know you could get compensation if companies made mistakes or left you without supply.

Not all energy companies participate in this scheme, but if you think you might be eligible it is worth contacting your energy supplier to see if you qualify for the rebate.

Compensation - energy cut off 

Only 23% of our survey respondents were aware that you can get £20 compensation if your energy or water company representatives are late for appointments. 

25% knew that the are entitled to £54 compensation if energy companies don't restore a gas or electricity supply within 18 hours of it being cut off - with another £27 due to you for each further 12 hours of disruption. 

And just 20% knew that you can get £20 from an energy company if they fail to provide an explanation for inaccurate meter readings. 

cut household bills

Cut household bills

Next week is Energy Saving Week, and Which? will be publishing advice and guidance on how to save money by cutting your energy use. 

Which? also publishes an advice guide on how to cut your household bills, which could help you save money on energy over the winter. For a free copy of this guide call us on 0800 389 88 55 quoting CUTBILLS23.

More on this…

  • See whether you are eligible for any energy grants.
  • Check that you are on the cheapest energy tariff with Which? Switch.
  • Find out about the Affordable Energy Campaign and how we're helping you spend as little as possible on energy.