Key organisations hold summit to improve energy Help for consumers before the winter

16 October 2011

Which? affordable energy campaign logo

Which? hopes the energy summit will mark a step towards more affordable energy. 

Which? joins the energy suppliers, consumer groups and the Department of Energy and Climate Change on Monday 17 October to see what help can be offered to struggling energy customers.

With energy the number one financial concern for consumers, key energy players are getting together to establish what can be done to ease the pressure on customers before winter sets in.

Richard Lloyd, executive director of Which? said: 'With winter just around the corner and millions of people worrying about rising energy bills, this summit must deliver real and immediate help for consumers.

He added: 'Which? wants to see switching made easier and for consumers to get practical information about how they can save money before the cold weather hits.'

How to switch energy

Switching energy tariffs is simple if you use a switching site. However, many customers don't switch tariff because of the perception that switching can be a hassle.

A previous Which? investigation showed that most people couldn't work out how much they were paying for their energy.

We'd like to see switching made easier. We'd also like suppliers to alert their customers if they could be on a cheaper tariff.

Research from Which? shows that trust in energy companies is extremely low. Which? hopes that the summit will encourage energy companies to start rebuilding that trust by working in the interest of consumers.

Long-term concerns

There are wider issues with the energy market that Which? is currently addressing. We'll be looking to follow up on problems such as complex tariffs, energy mis-selling and the lack of competition in the sector following the energy summit.

Richard Lloyd said: 'We need commitments from suppliers and the government to put an end to practices that harm consumers and action to create a competitive energy market that works for everyone.'

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