EasyJet has changed its pricing system to include administrative charges in its headline prices, one of the key requirements of the Which? surcharge super complaint.
The airline says the changes have been made in order to address the concerns raised by consumer bodies, such as Which?, and regulators across the European Union.
First off the runway
EasyJet is the first airline to include these fees up front, following the government’s response to our super complaint in December 2011.
Richard Lloyd, Which? executive director, said: ‘While the law will come into force at the end of 2012, we want companies to be upfront and fair over card charges today.’
In order for EasyJet’s move to be really valuable – to allow consumers to compare like for like – we hope other companies follow EasyJet’s lead and include all mandatory fees in the headline price.
The government’s announcement in December confirmed that it will bring forward legislation from the Consumer Rights Directive, which will cap the level of payment surcharges, by the end of 2012.
EasyJet administration fee
EasyJet has replaced its booking fee with an administration fee of £9, which, it says, covers the cost of Air Passenger Duty, the European Emissions Trading Scheme and a European Union Compensation Levy.
EasyJet’s administration fee will be included in all advertising, and displayed as part of a full and final flight price at the first stage of the booking process.
The fee will be applied to all bookings regardless of payment method, journey legs or passengers. Our research found that some airlines charge fees per person per flight, despite only a single payment being made.
Absorb debit card cost
EasyJet has also met our call for retailers to absorb the cost of processing debit card payments. Monarch was the first airline to absorb the debit card fee in June 2011 as a result of our super complaint.
The airline will charge an additional fee of 2.5% of the total transaction value, with a minimum charge of £4.95 for bookings made by Visa Credit Card, MasterCard, Diners Club, American Express, Carte Bleue (domestic transactions only) and UATP/Airplus.
- Find out about the Which? surcharge super complaint
- Join the surcharge debate on Which? Conversation
- Find out about our other successes in 2011