Britax recalls Baby-Safe infant carrierQuality issue prompts Britax Baby-Safe recall
13 April 2012After discovering handle problems on some Baby-Safe seats, Britax has recalled the affected models. Owners should stop using them immediately.
Britax says the seats affected were sold in Europe between February 1 and March 31, 2012. The problem, which Britax says is a quality issue, could result in the handle coming detached from the seat body, which may result in the infant carrier swinging, separating, or even falling to the ground when carrying the product.
This could pose a risk of injury to the child, and Britax says anybody who purchased the Baby-Safe seat during the period concerned should stop using it immediately and contact the Britax consumer service team: +44 (0)1264 386034 or email@example.com.
Is my child's car seat affected?
To find out if your child's seat is affected, you'll need to check the product item number and the corresponding serial number, as illustrated, from the stickers on the left side of the infant carrier (in the direction of the occupying child). The item number is located above the barcode on the white sticker.
The serial number is eight characters long and is located underneath the barcode on the orange ECE label.
Once you have these numbers, visit the website www.baby-safe-recall.eu to check whether your product is affected or not, then follow the advice below.
Baby-Safe Plus II models not included
Britax says this quality problem does not affect the Baby-Safe Plus and Baby-Safe Plus II SHR models. This is despite the fact that we've heard several reports over recent months of the SHR II seat suffering similar problems, including handles jamming and coming adrift, potentially placing a child at risk of injury.
After this problem was flagged to us, we spoke to Britax who said they were modifying the seat design, but declined to recall the seats of the old design. When Britax also declined to tell us how many of the old design were in circulation or still available for sale, we were left with no option but to suspend the Which? Best Buy recommendation for the seat.
Follow Which? advice
If you purchased a Baby-Safe seat in February or March this year, make sure you follow Britax's advice and check whether your seat is affected.
If you have any of the Baby-Safe seats (including Baby-Safe II and Baby-Safe II SHR), and you've experienced problems with the handle, our advice is to return the seat to the retailer for a replacement seat or a refund.
- Feedback about your experiences with this seat, or about any other child car seat issue you have at firstname.lastname@example.org
- Check out our free in-depth buyer's advice guide
- To find the best child car seat, see full Which? test results and crash videos for Britax, Bebe Confort, Chicco, Concord, Cybex, Graco, Jane, Kiddy, Maxi Cosi, and Recaro seats plus many more