Off on holiday for the Jubilee? Know your rights What to do if there's delays or cancellations

02 June 2012

Aiport queue

If you get hit by delays during during your the Jubilee weekend travel, make sure you know your rights to refunds and compensation

About six million Briton are expected to take a holiday abroad or in the UK during the Diamond Jubilee weekend, according to travel association Abta.

London airports were expecting about 410,000 people to leave from Heathrow, 200,000 from Gatwick, 120,000 from Stansted and 60,000 from Luton. 

About 100,000 were due to depart from Scottish airports, and Eurostar reported a 30% rise in bookings for travel over this weekend compared to the same weekend last year. 

If you're among the millions on the move you have a series of to protect you if things go wrong, such as cancellations because of strikes or bad weather.

Flight cancellations

About 300,000 people were expected to travel through Stansted airport between Friday and Tuesday, which coincides with a strike planned by GMB and Unite union members working for ground handlers Swissport.

Airlines including Ryanair, Thomas Cook and Thomson could be affected by the strike, but Swissport said previous strikes had no impact and the only flight were due to fog. 

Find out more about your rights if your flight has been cancelled. 

Refunds for cancellations 

If your flight is cancelled because of weather, strikes or any other reason, you are entitled to refunds because of the European Denied Boarding Regulation.

This requires the airline to give you the choice of a full refund or re-routing to your final destination at a later date. You should also be offered free phone calls, meals and refreshments and a hotel stay if required. 

You may be entitled to compensation of between €125 and €600 depending on how far you were going to fly and what the airline offered you. 

However, if the airline can show the delay was down to 'extraordinary circumstances', which normally includes strikes, it does not have to pay compensation. However, you can buy travel insurance to cover you for strikes and other unexpected events. See full details of your cancellation rights

Delayed flights 

If your flight is delayed you also have a right to free phone calls, meals and refreshments, and hotel accommodation if an overnight stay is required. If the delay is five hours or more, you can choose not to travel and get a refund. 

If the delay is more than three hours and is not down to 'extraordinary circumstances' you should also request compensation. However airlines are contesting in the European Court of Justice whether compensation is payable for delays. See full details of your delay rights . 

Package holiday rights

If you've booked a over the Jubilee weekend, and you are hit by delays, cancellations or other problem, then you will be entitled to be looked after and compensated if things go wrong.

Under the Package Travel Directive, if the holiday is changed or cancelled, you have the right to a refund or to an alternative holiday at no extra cost to you. Find our your full package holiday rights .

Train delays and cancellations 

About 500,000 people were expected to travel to London by train to take part in the Jubilee celebrations, and trains across the country were expected to be busy.

Each train company has different rules covering compensation for delays, but if your train was delayed and you choose not to travel, you should get a refund.

If it was delayed and you travelled anyway, then see our guide on train delays and cancellations compensation and train delay tool to work out what you're entitled to claim.

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