More than a quarter of Which? members who have used a builder in the last year experienced problems – here we reveal the top five.
We asked Which? members to tell us about the problems they had experienced when using a builder.
Watch our free video to see the top five problems Which? members experienced, plus expert advice from Which? Legal Service lawyer Joanne Lezemore on how to cope with them:
Top five problems with builders
The top five problems that Which? members experienced when using a builder (Which? Connect survey of 5,028 members, April 2012) are:
- Timing issues
- Work cost more than original quote
- Poor quality job
- Rubbish was left behind
- Poor communication
When things went wrong and members had to pay to get them fixed, our survey found the average cost was £532. So it’s no surprise that Consumer Direct had nearly 65,000 complaints about home improvements in 2011. The only sector that got more complaints was second-hand car sales.
Which? members can read the full article in the July 2012 issue from the Which? magazine archive.
Typical building costs
We asked building industry expert Roger Bisby to help us define a list of common building jobs. These range from the large to the small – from a new conservatory to repairing cracks in a wall.
We then asked builders from our member recommendations site Which? Local to provide typical prices for these jobs. You can find the full list of prices in our guide to tradespeople costs.
The full article ‘How to avoid building nightmares’ will be published in the August issue of Which? magazine next week. If you’re not a Which? member, you can sign up for a trial for £1.